Frequently Asked Questions

About BreadTalk Group Rewards Mobile App

BreadTalk Group Rewards App is a loyalty program that allows users to enjoy exclusive benefits and privileges when they shop or dine across all Food Junction and selected BreadTalk & Toast Box outlets in Singapore*. Top up a physical card/e-card with Stored Value and enjoy convenient payment for your purchases. You may also continue to enjoy 10% off regular priced items at Food Junction Outlets*

*Please visit www.breadtalkgrouprewards.com/locations to view the list of participating stores.

面包物语会员奖励计划是一个能让会员在Food Junction,面包物语和土司工坊*,购物或用餐时,都能享有会员专属优惠与奖励。只需充值到账户内即可享有便利付款方式.。会员也能在所有Food Junction门店享受10%的折扣

*请浏览www.breadtalkgrouprewards.com/locations 查阅参与的门店。

Top ups and ePackage purchases can be made at any of the participating stores* in Singapore or via the BreadTalk Group Rewards Mobile App.
*Please visit www.breadtalkgrouprewards.com/locations to view the list of participating stores.

充值和优惠配套可在本地的任何一间参与的门店*或到应用程式内购买到。
*请浏览www.breadtalkgrouprewards.com/locations 查阅参与的门店。

For assistance, kindly call our hotline at +65 6602 8113 for assistance or write in to members@breadtalk.com.
Operational Hours: Mondays to Fridays, 9am to 6pm
(excluding Public Holidays and Eve of Public Holidays)

请拨电至 +65 6602 8113 或电邮至 members@breadtalk.com 寻求协助。(热线服务仅限周一至五,9am to 6pm,公假前夕和公假当天除外。

Upon successful registration and with a minimum of one card purchased on your account, you can enjoy endless value deals, convenience payment/top-ups and be on top of the latest promotions at your fingertips!
In addition, you will also be to continue to enjoy 10% of all regular-priced items at Food Junction*. Your membership will also be entitiled to attractive Welcome Treats*,Birthday Privileges^,and Seasonal Perks.

在您成功注册成为会员后,并购买了至少一张卡,您将能在一指间,开启无线超值优惠、便利付款和优先获知最新优惠信息。
与此同时,您将能在所有Food Junction门店享受10%的折扣也能获赠迎宾礼品*、生日优惠^及限时福利.

请在我们的网站www.foodjunction.com以获取完整信息。

Your BreadTalk Group Rewards Membership Account will not expire but your Physical Card/eCard will expire in 1 year from the date of purchase. If you would like to extend the validity of your Physical Card/eCard, please make a Stored Value top up to your Physical Card/eCard before the expiry date and the Physical Card/eCard will be extended for another year based on the last date of top up.

您的面包物语会员账户是不会过期的,但您的实体会员卡/电子会员卡会在购买的1年后过期。若您想延长实体会员卡/电子会员卡的有效期,请在实体会员卡/电子会员卡过期前,往实体会员卡/电子会员卡内,进行充值即可将实体会员卡/电子会员卡的有效期延长多1年。


Migration of Credits onto BreadTalk Rewards App

You will not be able to utilize the remaining credits in your Food Junction Card in all Food Junction, The Food Market and The Food Place outlets.

Transfer the remaining eligible credits in your Food Junction Card to the BreadTalk Group Rewards e-Card in the app OR a new physical card. This can be done at our self-service kiosk & physical counters located in selected Food Junction, The Food Market and The Food Place outlets before 28 December 2023

在特定的Food Junction、The Food Market和The Food Place门店继续使用您Food Junction卡中的剩余余额,直至2023年12月28日。

将您Food Junction卡中的剩余余额转移到BreadTalk Group Rewards电子钱包应用程序中,或者转移到一张新的实体卡。您可以在特定的Food Junction、The Food Market和The Food Place门店的自助服务机和实体柜台上进行操作。

请在我们的网站www.foodjunction.com以获取完整信息。

Please bring along your Food Junction Card and visit any of our self-service kiosk for further assistance.

There will be no refund for the cost of the Food Junction Card. However, transfer of your eligible Food Junction Card credits to the BreadTalk Group Rewards App is free. All first-time registered users are entitled to Welcome Treats, Birthday Privileges, and Seasonal Perks.

$3的卡费不能退款。然而,将您活跃的Food Junction卡余额转移到BreadTalk Group Rewards应用程序是免费的。所有首次注册用户都享有欢迎礼遇、生日特权和季节性优惠。

Yes. You will still be able to enjoy unlimited 10% off regular priced items across all stalls under Food Junction Management*.
*Please visit us at www.foodjunction.com for full information.

是的. 您还可以在Food Junction管理下的所有摊位上享受无限制的10%折扣(仅适用于正价商品)。
请在我们的网站www.foodjunction.com以获取完整信息。

If your credits have expired, Food Junction Management will have to collect back the Food Junction Cards from you.

For elderly with no smartphones, they can continue to enjoy 10% off regular-priced items* in all Food Junction outlets when they pay using a BreadTalk Group Rewards physcial card.

*Please visit us at www.foodjunction.com for full information.

对于没有智能手机的年长者,当他们使用BreadTalk Group Rewards实体卡支付时,可以在所有Food Junction门店享受10%的折扣(适用于正价商品)

You may get a BreadTalk Group Rewards physical card via the self-service kiosk upon your first top-up.
However, we highly encourage everyone to sign up for a free account via the BreadTalk Group Rewards app and link your card to enjoy the full benefits.

在您首次充值时,您可以通过自助服务机获取一张BreadTalk Group Rewards实体卡。但是,我们强烈建议每个人都通过BreadTalk Group Rewards应用程序注册免费账户,并将您的卡与之关联,以享受全部优惠

Cash refund is only applicable for expired Food Junction Card credits of up to 5 years.

Please look for our Operation Manager for further assistance.

Should you encounter any issues accessing your card, please drop us an email at foodjunction@breadtalk.com with the 16 digits CAN number (can be found at the back of your card) and your contact information.

As there is a high influx of enquiries during this period, please give the team 10-14 working days to get back to you.

如果您在使用卡时遇到任何问题,请通过电子邮件foodjunction@breadtalk.com与我们联系,并提供卡背面的16位CAN号码以及您的联系信息。

由于我们预计在此期间会有大量咨询,所以请给我们10至14个工作日回复您的咨询。

Should you encounter any issues on your card balance, please drop us an email at foodjunction@breadtalk.com with these information:
1. Full Name
2. Contact Number
3. Email Address
4. Food Junction Card 16 digits CAN number (can be found at the back of the Food Junction card)
5. BTG Rewards 16 digits CAN number (can be found at the back of the BTG Rewards card/e-card in the app)
6. Transaction receipt proof of transfer

As we foresee a high influx of enquiries during this period, please give the team 10-14 workings days to get back to your enquiry.

对于损坏的卡,请与门店值班经理获取帮助。
或者,您也可以通过电子邮件foodjunction@breadtalk.com提供以下信息给我们:

1.全名
2. 联系电话
3. 电子邮件地址
4. Food Junction卡的16位CAN号码(可以在Food Junction卡背面找到)
5. BTG Rewards卡/应用程序中电子卡的16位CAN号码(可以在BTG Rewards卡/应用程序中的电子卡背面找到)

After 28 December 2023,
1. You will not be able to use your Food Junction Card for meal purchases at any Food Junction outlets.
2. You will not be able to transfer any remaining Food Junction Card credits or get any refunds.

We highly encourage you to utilize or transfer any remaining Food Junction Card credits* as soon as possible from 15 August onwards at the self-service kiosk / service counter at any Food Junction outlets.

*Applicable to only active & expired credits of up to 5 years.

从2023年12月28日起:

您将无法在任何Food Junction门店使用Food Junction卡进行餐饮购买。
您将无法转移任何剩余的Food Junction卡余额或获得任何退款。
我们强烈建议您从9月1日起尽快利用或转移任何剩余的Food Junction卡余额*,您可以在任何Food Junction门店的自助服务机/服务柜台上办理。

*仅适用于有效和过期不超过5年的余额。

For damaged cards, please approach the outlet duty manager for further assistance.
Alternatively, please drop us an email at foodjunction@breadtalk.com with these information:
1. Full Name
2. Contact Number
3. Email Address
4. Food Junction Card 16 digits CAN number (can be found at the back of the Food Junction card)
5. BTG Rewards 16 digits CAN number (can be found at the back of the BTG Rewards card/e-card in the app)

对于损坏的卡,请与门店值班经理获取帮助。
或者,您也可以通过电子邮件foodjunction@breadtalk.com提供以下信息给我们:

1.全名
2. 联系电话
3. 电子邮件地址
4. Food Junction卡的16位CAN号码(可以在Food Junction卡背面找到)
5. BTG Rewards卡/应用程序中电子卡的16位CAN号码(可以在BTG Rewards卡/应用程序中的电子卡背面找到)


Nets Wallet

Customer will have to present their existing card(s) and proceed to the NETS customer service counter for further assistance. We strongly encourage all customers to get your remaining Food Junction Card credits transferred before surrendering your card to NETS.

顾客需要出示他们现有的卡片,并前往NETS客户服务柜台寻求进一步帮助。我们强烈建议所有顾客在将卡片交还给NETS之前将剩余的Food Junction卡余额转移。

To check on your refund eligibility, please bring along your supporting “NETS FLASHPAY CARD ADMINISTRATIVE FORM” with your 16 digits CAN number, and approach our outlet duty manager for further assistance.

要查询您是否有资格退款,请携带支持文件”NETS FLASHPAY CARD ADMINISTRATIVE FORM”以及您的16位CAN号码,寻求门店值班经理的进一步帮助。


For additional assistance, please email to members@breadtalk.com or call our hotline at 6602 8113 (Monday – Fridays, 9am – 6pm only).

Food Junction Pte Ltd.
Food Junction Pte Ltd.

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